Delivery & Collections

Fast, Secure & Reliable Delivery

At AirGunShops.com, we are committed to delivering your order safely, securely, and as quickly as possible. Whether you’re purchasing an air rifle, air pistol, optics, pellets, or accessories, our team works hard to ensure every order is carefully prepared and dispatched with trusted delivery partners.

Please read the information below to understand how our delivery and collection process works.

Order Processing

Once your order has been placed, our team will begin preparing it for dispatch. Every order is carefully reviewed to verify product availability, payment confirmation, and shipping details before it leaves our warehouse.

Orders are generally processed during normal business hours. Processing times may vary during weekends, public holidays, promotional events, or periods of high order volume.

If additional information is required to complete your order, our customer support team will contact you as soon as possible.

Shipping Services

To ensure reliable delivery, we work with reputable courier and logistics providers. The shipping company selected for your order will depend on your destination, package size, product type, and the shipping option chosen during checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available, allowing you to monitor your shipment throughout its journey.

Delivery Times

Estimated delivery times vary depending on your location and the shipping service selected. While we always aim to dispatch orders promptly, actual delivery times may be affected by:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Courier operational delays
  • Peak seasonal demand

Delivery estimates are provided as a guide and should not be considered guaranteed delivery dates.

International Deliveries

AirGunShops.com proudly serves customers in many countries where the sale and import of airguns are legally permitted.

Before placing an international order, customers should verify that the products they are purchasing can be legally imported, owned, and used in their country. Import regulations vary between jurisdictions, and customers are responsible for complying with all applicable local laws.

International shipments may also be subject to customs inspections, import duties, taxes, or additional government charges, which are the responsibility of the customer unless otherwise stated.

Order Tracking

After your order has been shipped, you will receive tracking information by email whenever tracking is available. We recommend monitoring your shipment regularly to stay informed of its delivery status.

If you experience any issues with tracking or believe your shipment has been delayed, please contact our customer support team, and we will be happy to assist.

Collections

Where collection services are available, customers may have the option to collect their order from an approved collection location or designated pickup point.

Customers choosing collection should:

  • Wait until they receive confirmation that the order is ready.
  • Bring a valid form of identification if requested.
  • Present their order confirmation or collection reference when collecting their purchase.
  • Inspect the order before leaving the collection point whenever possible.

Collection availability may vary depending on the product and your location.

Incorrect Addresses

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is supplied, delivery delays, returned shipments, or additional shipping charges may occur. If you notice an error after placing your order, please contact us immediately. We will make every effort to update your information before the order is dispatched.

Damaged or Missing Deliveries

If your package arrives damaged or appears to have missing items, please contact our customer support team as soon as possible.

To help us investigate your claim, please provide:

  • Your order number
  • Photographs of the package and product
  • A description of the issue

Our team will work with you to resolve the matter promptly and fairly.

Our Commitment

At AirGunShops.com, we understand that timely and secure delivery is an important part of your shopping experience. We are committed to carefully packing every order, working with reliable shipping partners, and providing responsive customer support from the moment your order is placed until it reaches you.

Thank you for choosing AirGunShops.com. We appreciate your confidence in our service and look forward to delivering quality products with the professionalism and care you expect.