Returns Policy

Our Commitment to Your Satisfaction

At AirGunShops.com, customer satisfaction is one of our highest priorities. We understand that there may be occasions when you need to return a product, whether due to a manufacturing issue, shipping damage, or because the item does not meet your expectations. This Returns Policy explains the conditions, procedures, and requirements for requesting a return, exchange, or refund.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge and accept the terms outlined below.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return, provided the following conditions are met:

  • The return request is submitted within the applicable return period stated at the time of purchase.
  • The item is unused, unmodified, and in its original condition.
  • All original packaging, manuals, accessories, and included components are returned with the product.
  • The product shows no signs of misuse, accidental damage, or unauthorized repairs.
  • Proof of purchase or your order number is provided.

Products returned without prior authorization may experience processing delays or may not be accepted.

Non-Returnable Items

For safety, hygiene, legal, or manufacturer-related reasons, certain items may not be eligible for return. These may include:

  • Products that have been used or damaged after delivery.
  • Customized or special-order items.
  • Clearance or final-sale products where stated.
  • Items with missing accessories or original packaging.
  • Products that have been modified or repaired by unauthorized persons.

Please review the product description carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible after delivery.

To help us resolve your request quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Any visible shipping damage.

Our team will investigate the issue and provide appropriate assistance, which may include a replacement, exchange, or refund where applicable.

How to Request a Return

Requesting a return is simple:

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and return instructions.
  3. Carefully package the product using the original packaging whenever possible.
  4. Ship the item to the address provided by our support team.
  5. Once received, your return will be inspected before a refund or exchange is processed.

Please do not return products without first receiving return authorization.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Shipping fees and other service charges may not be refundable unless the return is the result of our error or a confirmed product defect.

If your return does not meet the requirements of this policy, we will contact you with the available options.

Exchanges

If you wish to exchange a product for a different model, size, or specification, please contact our support team before returning the item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss suitable alternatives or process a refund where appropriate.

Return Shipping

Unless otherwise required by applicable law or agreed upon by AirGunShops.com, customers are generally responsible for return shipping costs.

If the return is due to:

  • An incorrect item sent by us,
  • A confirmed manufacturing defect, or
  • Shipping damage,

AirGunShops.com will work with you to provide an appropriate solution, which may include covering reasonable return shipping costs where applicable.

We recommend using a tracked and insured shipping service when returning valuable items, as we cannot accept responsibility for returns lost or damaged during transit.

Warranty Claims

If your product develops a fault after use and is covered by the manufacturer’s warranty, please refer to our AirGun Warranty page for instructions on submitting a warranty claim.

Warranty claims are handled separately from standard returns and may require inspection or manufacturer approval.

Need Assistance?

If you have any questions about our Returns Policy or need help with a return, exchange, or warranty enquiry, please contact the AirGunShops.com customer support team. We are committed to providing fair, efficient, and professional assistance to ensure every customer enjoys a positive shopping experience.